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Last updated: May 01, 2025
Welcome to BQFresh.com. BQ Fresh Trading Company WLL and/or its affiliates (“BQ Fresh”) provide website/mobile features and other products and services to you when you visit or shop at BQFresh.com. Use BQ Fresh products or services, BQ Fresh applications for mobile and software provided by BQ Fresh in connection with any of the foregoing (collectively, “BQ Fresh Services”). BQ Fresh provides the BQ Fresh Services subject to the following Terms of Service.
By using BQ Fresh Services, you agree to these Terms of Service.
Please read them carefully.
1. PRIVACY
Please review our Privacy Policy, which also governs your use of BQ Fresh Services, to understand our practices.
2. ELECTRONIC COMMUNICATIONS
When you use BQ Fresh Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as emails, WhatsApp messages, texts, mobile push notices, or notices and messages on this site or through the other BQ Fresh Services, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
3. COPYRIGHT & TRADEMARKS
All content, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of BQ Fresh or its content suppliers and protected by Kingdom of Bahrain and International Copyright Laws. The graphics, logos, page headers, button icons, scripts, and service names included in or made available through any BQ Fresh Service are trademarks of BQ Fresh in the Kingdom of Bahrain and other countries. All other trademarks not owned by BQ Fresh that appear in any BQ Fresh Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BQ Fresh.
4. LICENSE AND ACCESS
Subject to your compliance with these Terms of Service and Privacy Policy, BQ Fresh or its content providers grant you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of the BQ Fresh Services. This license does not include any resale or commercial use of any BQ Fresh Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any BQ Fresh Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. No BQ Fresh Service, nor any part of any BQ Fresh Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of BQ Fresh. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BQ Fresh without express written consent. You may not use any meta tags or any other “hidden text” utilizing BQ Fresh’s name or trademarks without the express written consent of BQ Fresh. You may not misuse the BQ Fresh Services. You may use the BQ Fresh Services only as permitted by law. The licenses and access granted by BQ Fresh will terminate if you do not comply with these Terms of Service and Privacy Policy.
5. YOUR ACCOUNT
You may need your own BQ Fresh account to use certain BQ Fresh Services, and you may be required to be logged in to the account and have a valid payment method associated with it.
Children below 18 years old are not allowed to create account and use our system. If you are under 18, you may use the BQ Fresh Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers with their IDs. BQ Fresh reserves the right to refuse service, terminate accounts, terminate your rights to use BQ Fresh Services, remove or edit content, or cancel orders in its sole discretion.
6. REVIEWS, COMMENTS AND OTHER CONTENT
You may post reviews and submit other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity. BQ Fresh reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
7. RETURNS AND REFUNDS
Our Customer Service team is available 6 days a week (Friday closed) to assist and service any query you may have. (BQ Fresh Customer Service Number & Email ID)
DAMAGED ITEMS:
We strive to ensure that all products are free from defects and are delivered in excellent condition. If for any reason the product has been damaged during delivery or is missing any parts, you may choose not to accept the product. Our delivery agent will be happy to take the product back immediately. If you are unable to receive your order personally and notice damaged products at a later time, you can return the order by contacting our customer service team. We offer you hassle free return policy. If you are unhappy with our product, there are several ways to return it to us. If the product is in its original packaging, the unused item can be sent back to us on the same day you received it. If possible, we will even organize a free pick up of the product from your location.
8. PRODUCT DESCRIPTIONS
BQ Fresh attempts to be as accurate as possible. However, BQ Fresh does not warrant that product descriptions or other content of any Products/Services listed is accurate, complete, reliable, current, or error-free. If a product supplied is not as described, user/customer’s sole remedy is to return it as per our Clause #8 Returns and Refund Policy.
9. PRICING & PAYMENTS
“Price” means the suggested retail price of a product. With respect to items sold on the platform, the price is confirmed once you order.
PAYMENT OPTIONS
BQ fresh accepts Cash on Delivery, Benefit Pay, Credit or Debit Card payments. User can choose any of the above payment options and proceed with checkout.
PAYMENT RECEIPT
You will receive a copy of the receipt in your registered email after the delivery is executed and payment is done.
10. PERMISSIONS & UPDATES
When you use apps created by BQ Fresh, such as the BQFresh App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions. We may offer automatic or manual updates to the BQ Fresh Software at any time and without notice to you.
11. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The BQ Fresh services and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the BQ Fresh services are provided by BQ Fresh on an “as is” and “as available” basis, unless otherwise specified in writing. BQ Fresh makes no representations or warranties of any kind, express or implied, as to the operation of the BQ Fresh services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the BQ Fresh services, unless otherwise specified in writing. You expressly agree that your use of the BQ Fresh services is at your sole risk.
To the full extent permissible by law, BQ Fresh disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. BQ Fresh does not warrant that the BQ Fresh services, information, content, materials, products (including software) or other services included on or otherwise made available to you through the BQ Fresh services, BQ Fresh’s servers or electronic communications sent from BQ Fresh are free of viruses or other harmful components. To the full extent permissible by law, BQ Fresh will not be liable for any damages of any kind arising from the use of any BQ Fresh service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any BQ Fresh service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
12. DISPUTES & APPLICABLE LAW
Any dispute or claim relating in any way to your use of any BQ Fresh service by BQ Fresh or through BQFresh.com will be resolved by binding arbitration as per the Laws of the Kingdom of Bahrain.