Shipping & Returns

How do I contact? 

For further assistance you can contact customer service on the above contact details.

Payments

How can I pay with BQ Fresh?

BQ fresh accepts Cash on Delivery, Benefit Pay, Credit or Debit Card payments. User can choose any of the above payment options and proceed with checkout.

Will I receive a receipt for my purchase?

You will receive a copy of the receipt in your registered email after the delivery is executed and payment is done.

Delivery

Where does BQ Fresh deliver to?

BQ fresh delivers to all locations within Bahrain.

What is the delivery charge ?

Delivery charges are dependent on the location and will be shown in your order cart.

Returns/cancellations

If I wish to return a product whom do I contact?

Our Customer Service team is available 6 days a week (Friday closed) to assist and service any query you may have. (BQ Fresh Customer Service Number & Email ID)

DAMAGED ITEMS:

We strive to ensure that all products are free from defects and are delivered in excellent condition. If for any reason the product has been damaged during delivery or is missing any parts, you may choose not to accept the product. Our delivery agent will be happy to take the product back immediately.

If you are unable to receive your order personally and notice damaged products at a later time, you can return the order by contacting our customer service team. We offer you hassle free return policy. If you are unhappy with our product, there are several ways to return it to us. If the product is in its original packaging, the unused item can be sent back to us on the same day you received it. If possible, we will even organize a free pick up of the product from your location.